Frequently Asked Questions
How do I create an account?
- To create an account, just click on the "Earn Hearts" tab displayed on the bottom left corner. You can then enter your email address and password to start earning points, or keep track of all your orders.
How much is shipping?
- Shipping is a flat rate of $3.50!
How long till you ship my order?
- Current shipping times are always located at the top of the page. But if we can mail it out sooner (which happens often) we will!
When will my order arrive?
- Please check the USPS tracking number provided, to stay updated on your orders delivery.
Where is my order?
- Please contact USPS if your order is missing. They will be able to provide you with more help on locating your package.
Can you combine shipping?
- If you have a pending order, please shoot me an email. I will gladly combine shipping for you.
Whats your return policy?
- Due to the nature of our products, we do not accept returns. But if there is something wrong with your order, please contact me to solve the issue.
Can I cancel my order?
- Yes, you have 24 hours to cancel your order. But cancellations are done on a case by case basis. Therefore, your order may or may not be eligible for cancellation.
What if I used the wrong address in my order?
- If your order has not been shipped, please contact me so I can make the change. Once it has shipped, I can no longer make any changes. If the order is returned to me due to a wrong address, the buyer is responsible for fees to re-ship.
Can I use more than one coupon code?
- Coupon codes are now allowed to be combined, so you can only use one at a time. Please use the code when checking out, I will not be able to add it after the order has been placed.
Can I purchase weekly kit sheets individually?
- Yes you can! All of our kits are available a la carte!
How can I get the Facebook group exclusive freebie in my order?
- Just obtain the secret word from our Facebook group, from the pinned post, and include it in any order over $10 (before shipping).
Do you accept custom orders?
- At the moment, I do not.